Bambillo NZ

FAQs

If you have any specific questions about product, warranty, delivery or similar that are not answered below, then feel free to contact us.

When will my order arrive?

Q: What is the standard delivery time frame?

A: We aim to have your order delivered within 7-14 days.

If a customer has opted for the Premium White Glove Installation, customers will be contacted by PFM or Snapes and they organise the date and time for delivery usually within 24 hours.

 

Q: Do I need to sign for my delivery?

A: For all courier deliveries a signature is always required. You can request with the courier that deliveries are left on your property, however this is not advised as you the customer would liable for the goods if they are stolen or lost.

For small items that can be sent via AU Post you will receive this in your normal mail delivery.

 

Q: Can I redirect to a different address after the parcel has left the warehouse?

A: If the parcel has left our warehouse you will need to contact the courier managing the delivery to organise a change of address.

 

Q: What if the delivery has taken over 7-14 working days?

A: If your parcel isn’t out for delivery in the next 48hrs then please contact us to investigate the delivery for you.

 

Can I return an item and get a refund if I'm dissatisfied?

Trials and payments

Accounts & order history

Discounts